For primary care practices

Your next patient walks in already triaged.

MakeWell does the intake before the visit. The patient answers a few questions by text, and a structured visit note is waiting in your dashboard when they sit down.

Book a 15-minute call See how it works

Works standalone. No EHR integration, no IT project.

How it works

Intake happens before the visit, not during it.

Scroll to watch a real session. The patient does the talking. You read the result.

  1. 01

    The patient describes it

    In plain language, in their own words. "My stomach feels weird after I eat" is enough to start.

  2. 02

    MakeWell asks the follow-ups

    It works through the questions a good clinician would, adapting to each patient and including a review of systems, until the story is clear.

  3. 03

    A SOAP note is built

    The messy story becomes a clean, structured visit note in seconds.

  4. 04

    It syncs to your dashboard

    Waiting for you to read before the patient walks through the door.

The hidden value

It's not just intake. It's a second set of eyes.

The time it saves is the obvious part. The real value is quieter: an always-on read of what your patients are worried about, turned into a clear note, so concerns surface earlier.

A second set of eyes

It listens to what patients actually say and puts it in plain clinical terms. Not a replacement for your judgment. A second read that is always there.

Available 24/7

At 2 a.m., on a Sunday, between visits. The moments you can't be in the room are the moments it covers.

Earlier detection

When a concern is captured the moment it appears, it gets seen sooner. Problems caught earlier are problems handled better.

No integration. No IT project.

MakeWell works standalone, alongside whatever you use today. Nothing to install, no EHR rip-and-replace, no procurement cycle. A patient runs the intake, the note shows up, you read it.

The difference

The same 12 minutes, spent differently.

Intake doesn't disappear. It just stops happening on your clock.

The visit today

Without MakeWell

  • The patient Googles their symptoms and arrives misinformed.
  • The first ten minutes go to history-taking.
  • You hear the story for the first time in the room.
  • A vague complaint, untangled live and unstructured.
The visit with MakeWell

With MakeWell

  • The patient does the intake by text before they come in.
  • A structured SOAP note is waiting in your dashboard.
  • You walk in already knowing the presenting complaint.
  • Time handed back to the conversation that matters.
Who it's for

Built for physician-owned primary care.

One buyer, one job: give a busy practice back the start of every visit. We kept the focus narrow on purpose.

Lead user

The physician-owner

"I spend too much of the visit rebuilding the patient's story from scratch. I want to walk in with the history already captured, organized, and clinically useful."
PracticeIndependent primary care, 1 to 3 MDs
SpecialtyFamily medicine, internal medicine, general practice
WhereTech-forward US metros: Austin, Raleigh–Durham, Denver, the Bay Area, Boston suburbs
  • Time back per visit. Patients arrive with their story already captured, so the appointment starts where it matters.
  • Better-prepared patients. They show up with a clear complaint instead of a search history.
  • Nothing to rip out. Works alongside your current setup. No integration to budget for.
  • Not built for hospital systems, specialty clinics, or urgent-care chains. Not yet.
Why now

Primary care is short on time, and that is the whole opportunity.

12–15 min

The length of a typical primary care visit. Most of it gets eaten by intake.

Prepared

Patients arrive having already walked through their symptoms, so the visit starts on care, not catch-up.

What patients say

The intake side, in their words.

Patients only do the prep work if the tool is worth using. Here is how it lands with them.

As a busy dad, I don't have time to guess. MakeWell gives me quick, trustworthy guidance.
DPDavid P.Engineer & Parent, Austin
Finally, an app that gives me clear answers when I'm worried about a symptom or just have a random health question.
ZAZara A.Marketing Pro, Chicago
Getting health information in Spanish, that actually makes sense to me, has been incredible.
MGMaria G.Retail Worker, Miami
I used to dread looking things up online. Now I just ask MakeWell. It feels like talking to a calm, smart friend.
AKAlex K.Student, Boston
"As a busy dad, I don't have time to guess. MakeWell gives me quick, trustworthy guidance." · David P., Austin
"Finally, an app that gives me clear answers when I'm worried about a symptom." · Zara A., Chicago
"Getting health information in Spanish, that actually makes sense to me, has been incredible." · Maria G., Miami
"Now I just ask MakeWell. It feels like talking to a calm, smart friend." · Alex K., Boston
FAQ

Questions, answered.

Still unsure if it fits your practice? Book a 15-minute call.

No. MakeWell works standalone, alongside whatever you use today. There is nothing to install and no integration project to budget for. A patient runs the intake, and the note shows up in your dashboard.

They describe what is going on in plain language and have a natural back-and-forth in the free app, which thoroughly prescreens their symptoms, including a review of systems. It feels like talking to an empathetic provider. MakeWell turns it into a structured SOAP note and syncs it to your dashboard before the visit.

Yes. Core features for patients are 100% free, with no ads and no upsell to a telehealth visit. We make money on the practice side, not by selling anything to your patients.

For now, yes. MakeWell is built for physician-owned primary care, where the ongoing patient relationship makes pre-visit prep most valuable. Hospital systems, specialty clinics, and urgent-care chains are not the focus yet.

Patient data is encrypted and stored securely, and it is never sold. The patient controls what they share with their provider. We will walk your practice through the specifics on the call.

No. MakeWell prepares the visit, it does not make the call. It gives the patient guidance and gives you a structured note to read. The clinical judgment stays with you.

The 30-day pilot is free of charge. After that, founding-cohort pricing is a small per-patient rate, and founding practices keep that rate. We will walk you through the numbers on the call.

Founding cohort

Take 30 days. See the visits change.

We are taking a small founding cohort of primary care practices. Free of charge for 30 days. You help shape the product, and you are customer 8, not customer 8,000.

Book a 15-minute call

What the pilot asks of you

  • Activate the clinician dashboard
  • Put at least 20 patients through the app
  • One 5-minute feedback survey a week

No EHR integration to set up. No procurement department required.